In July 2009, we moved back home from Southern California to Northern California and while down there, we had AT&T U-verse which was very cool. When you finish with it, you simply take all the gadgets to the UPS store and they scan and mail it for you at no charge. Well, until 2 months later when AT&T sends you a letter saying that you returned 3 pieces of equipment and not 4 and here is your bill for $150.00.
So, I provide them with the tracking number...on 9/3/09. And, 2 a month and half later...they come back and say "yes, we confirmed the tracking number and got the box, but it was still missing the piece of equipment...pay us $150.00".
Each time I call, the person says "give me the tracking number and that should do it"...I explain I give it each time and get the same results...and the next word is "Well, that's weird"...tell me about it.
So, I finally had to go to the UPS store and get the serial numbers of what they scanned and provide those to AT&T...and when I called them yesterday to give them this...they said "All I need is the tracking number.." I try to be nice and reply...You have had that since 9/3/09...and each time you close out the case with "We got the box, but missing a piece of equipment, pay $150.00"...lol
So, I apologize if any of you are AT&T customer service agents for U-verse. But, man...what a bunch of nuts! I wish I could get away with that at my job...give lip service, do nothing, etc.
On second thought...nah...then they could get ANYONE to do my job!
Have a great week...and RUN FROM AT&T!
Showing posts with label random thoughts. Show all posts
Showing posts with label random thoughts. Show all posts
Friday, October 23, 2009
Wednesday, October 21, 2009
What's with people and their dogs?
This is not a financial post..but just a random thought and venting!
What is the deal with people and their dogs?? I get that people love their dogs..I get that people treat their dogs as family..even a little human. We have, in our neighborhood and town, have people that think everyone is in love with their animals...to the point where they (I think) honestly believe that when their dog uses your yard as a restroom, you should be honored at the gift placed at your feet. I know, I sounds like a grumpy old man now, but c'mon!
In life, we all have to clean up the mess we make. We learned that in kindergarten along with not eating paste! In our financial life, we don't just get to leave the "dump" on someone's door - we work hard and clean it up! Wow - I did turn this into a financial issue :)
I wonder what the correlation between people who don't clean up their mess and their financial life...that would be interesting. If you tend to be more cluttered, are you more likely to be financially irresponsible? If you are a neat freak...are you more likely to have your finances in check?
OK..I am done :)
What is the deal with people and their dogs?? I get that people love their dogs..I get that people treat their dogs as family..even a little human. We have, in our neighborhood and town, have people that think everyone is in love with their animals...to the point where they (I think) honestly believe that when their dog uses your yard as a restroom, you should be honored at the gift placed at your feet. I know, I sounds like a grumpy old man now, but c'mon!
In life, we all have to clean up the mess we make. We learned that in kindergarten along with not eating paste! In our financial life, we don't just get to leave the "dump" on someone's door - we work hard and clean it up! Wow - I did turn this into a financial issue :)
I wonder what the correlation between people who don't clean up their mess and their financial life...that would be interesting. If you tend to be more cluttered, are you more likely to be financially irresponsible? If you are a neat freak...are you more likely to have your finances in check?
OK..I am done :)
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